Client Service Volunteers

POSITION SUMMARY

This position reports to the Flights Coordinator. Client Service Volunteers are responsible for the intake of flight requests and provision of support to Hope Air clients.

POSITION RESPONSIBILITIES MAY INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:
-provide information about Hope Air's programs to clients, health care workers, social
service agencies and other interested parties
-take detailed telephone flight requests from clients, health care professionals, and social
service workers using a computer database
-obtain medical clearance from physicians and confirm appointments at treatment
facilities
-conduct follow-up telephone calls with clients
-provide client care services pre & post flight (via telephone and electronic communication methods)

QUALIFICATIONS
Bilingual communication skills in both English & French (preferred)
Strong communications and client service skills
Advanced computer skills (MS Office, Internet, E-mail)
Desire to help those in need reach medical care; compassion and patience to work
with Clients

posted 18-Dec-2009 3:49:51 PM | updated 18-Dec-2009 3:51:41 PM